Terms and conditions

Ma Petite fabrique invites you to carefully read the present terms and conditions of online purchase before making a transaction. By purchasing on our website, you confirm that you accept these terms and conditions.

Throughout these terms and conditions, "we", "us" and "our" refer to Ma Petite Fabrique.

Processing your order

We promise to process your order within 48 hours (forty-eight hours) of receiving it. Shipping fees of $12 (twelve dollars) apply for Quebec and $17 (twelve dollars) for the other provinces of Canada. For shipments outside of Canada, please contact us at info@mapetitefabrique.ca to obtain an estimate of shipping costs.

Cancellation or modification of an order

It is possible to cancel a recent order if it is pending in the web order processing center. Unfortunately, if your order is complete and shipped, it will not be possible to cancel the order and you will have to return the merchandise at your expense. We invite you to contact us quickly to inform us of the cancellation of your order at info@mapetitefabrique.ca or by phone at 514-952-1411.

Please note that it is not possible to modify an order online, please contact us as soon as possible to make any changes.

We reserve the right to cancel any order without notice for reasons of stock shortage, detection of electronic fraud or other. If this is the case, we will contact you as soon as possible.

Delivery

Orders are shipped to the address provided by the Buyer at the time of payment. In case of change of address, it is the responsibility of the Buyer to make the changes in "My Account" or to contact us at info@mapetitefabrique.ca to have the information modified. Ma Petite fabrique cannot be held responsible for a delay in delivery and the resulting consequences. If the package is returned to us, a second delivery may be made at the Buyer's expense.

All our deliveries are made through Canada Post services. When applicable, a tracking number will be sent to you on the day of shipment.

Risk of loss

All items purchased on Ma Petite Fabrique's website are delivered under a delivery contract. This means that the risk of loss or damage to the items becomes your responsibility once we deliver the package to the carrier.

Exchanges and returns

You may exchange within thirty (30) days or return within fifteen (15) days, items purchased online, after receipt of your order, except for final sales and exceptions such as custom products. Products must be returned in their original packaging with the original labels. Ma Petite Fabrique reserves the right to refuse a refund if the product or its packaging is damaged. Please note that you will be responsible for the return shipping costs.

Methods of payment

You can pay for your goods in a variety of ways as outlined below.  

Payment card and Apple Pay with Stripe
You can make your payment with your credit card or Apple Pay account through the Stripe payment gateway. The applicable amount will be charged to your card immediately.

PayPal
You also have the option of making your payment with your PayPal account. If you do not have a PayPal account, you can use PayPal and pay directly with your credit or debit card. The applicable amount will be immediately charged to your PayPal account or to the card used. 

Exclusion of warranties, limitation of liability

The products delivered to you are (unless expressly stated by us) provided "as is" and "as available" for your use, without any representations, warranties or conditions of any kind, express or implied, including the implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement. Warranties are honored directly by the manufacturers of the companies.
In no event shall Ma Petite Fabrique, our directors, officers, employees, affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, loss, loss of revenue, loss of savings, loss of data, replacement costs, or similar damages, whether based on contract, tort (including negligence), strict liability, or otherwise, arising out of your use of any of the products purchased.

Applicable Law

By visiting www.MaPetiteFabrique.ca, you agree that these terms of use shall be governed by and construed in accordance with the laws of the Province of Quebec and the laws of Canada applicable therein.

Privacy Policy

Please review our Privacy Policy that applies to your visit to our website.

You are responsible for maintaining the confidentiality of your identity and password. Ma Petite Fabrique cannot be held responsible for any unauthorized use of your account. In the event that the confidentiality of this information is compromised, please notify us as soon as possible to avoid any possible fraudulent use of your identity. 

Changes to the terms & conditions

We reserve the right to update these terms and conditions at any time. Your continued use of our website following notice of such changes will mean that you consent to and accept the new terms and conditions.